> ## Documentation Index
> Fetch the complete documentation index at: https://docs.refairn.com/llms.txt
> Use this file to discover all available pages before exploring further.
# How to Join a Business Partner Program and Get Approved
> Apply to or accept an invitation for a Refairn partner program, review the partner agreement, and get approved to start promoting a SaaS product.
Every partner program on Refairn is owned and controlled by a specific business. To start promoting a product, earning referral commissions, or working toward support eligibility, you must first join that business's program and be approved. There are two ways to enter a program: following a public enrollment link shared by the business, or accepting a direct invitation the business sends to your Refairn account. Either path ends in the same place — a reviewed application, a partner agreement you must accept, and an approval decision from the business.
Each business program is a fully isolated workspace. Your leads, customers, commissions, referral links, support tickets, and training materials for one business are completely separate from every other business you work with. Agents in other programs — even if they represent the same product — cannot see your data, and you cannot see theirs.
## Two Ways to Join
Many businesses share a public enrollment link in their marketing materials, communities, or direct outreach. The link follows the format:
```
platform.refairn.com/join/business-name/program-name
```
**What to do:**
Click or paste the enrollment link into your browser. If you are already signed in to Refairn, the program page loads directly. If not, you are prompted to sign in or create an account first.
Before you apply, you can read the program's public overview page. This includes the product name, a description of what kind of agents the business is looking for, the general commission structure, and whether support certification is available.
Use this page to confirm the program is a fit for your skills and audience before proceeding.
Click **Apply to Program**. The business receives a notification that includes a link to your Refairn agent profile. This is the primary information they use to evaluate your application — make sure your profile is complete before you apply.
You do not need to write a separate cover message unless the program page requests one in a custom application field.
Approval timelines vary by business. Some programs have instant approval rules; others require manual review. Most businesses respond within a few business days. You receive an email and an in-platform notification with the outcome.
Your status during this period shows as **Applied** in your dashboard under that business's workspace.
If the business approves your application, you receive a prompt to review and accept the partner agreement before your access is activated. You must accept the agreement to proceed. Skipping this step leaves your account in a pending state.
Businesses can search the Refairn agent pool and send invitations directly to agents whose profiles match their needs. If a business invites you, you receive both an email notification and an in-platform alert.
**What to do:**
Navigate to **Dashboard → Invitations** or click the notification link in your email. The invitation shows you the business name, program name, and a brief message from the business if they included one.
Before accepting or declining, read the program overview. Pay particular attention to the commission structure, any exclusivity or conflict requirements, and whether the business expects you to pursue certification for support work.
Click **Accept Invitation** to move forward, or **Decline** if the program is not a fit. Declining is not penalised — businesses understand that agents evaluate fit carefully.
Accepting the invitation moves you to the partner agreement step.
Review the full partner agreement and click **I Agree** to activate your workspace access. Your status updates to **Approved** (or directly to **Referral Agent** if the business pre-configures instant access).
## What the Business Sees When You Apply
When you submit an application or appear as an invited agent, the business sees your full Refairn agent profile, including your bio, professional background, listed skill areas, product categories, languages, certifications, current software partnerships, social links, and any badges you have earned. They do not see your commission data, leads, or customers from other programs.
Businesses approve agents as one of two tiers:
| Approval Tier | What It Means |
| --------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Referral Agent** | You can access your referral link and marketing materials and earn referral commissions. Support work is not yet available. |
| **Certified Support Agent** | You completed the certification process and the business approved your support role. You can receive assigned customers and earn support commissions. |
Most agents start as Referral Agents and pursue certification separately after joining.
## What You Receive Upon Approval
Once the business approves you and you accept the partner agreement, your workspace for that program is activated and you gain access to:
A short alphanumeric code (e.g. AGENT123) tied to your account in this program. Used to attribute signups to you.
A full URL you can share directly. Clicks are tracked with a 90-day attribution window.
Approved product descriptions, UGC prompt templates, demo scripts, social post templates, FAQ, and prohibited claims list.
The current approved pricing details for the product, so you can answer prospect questions accurately.
The exact commission structure for this program, including rates, types (one-time, recurring, support), and payout rules.
Access to the business's training modules. Required for certification if you plan to pursue support work.
## The Partner Agreement You Must Accept
The partner agreement is a binding document specific to each business program. Before you click **I Agree**, read it fully. Key sections you will always find include:
* **Approved marketing rules** — You may only use claims, descriptions, and assets provided or approved by the business. Creating your own product claims is a violation.
* **Commission terms** — Exact rates, commission types, hold periods, and payout triggers for this program.
* **Conflict of interest policy** — Some businesses require that you do not simultaneously promote directly competing products, or that you disclose existing competing partnerships.
* **Support conduct rules** — Expectations around escalation, restricted topics, response times, and customer data handling.
* **Termination rules** — Conditions under which the business may suspend or terminate your access, and what happens to your commissions in each scenario.
## Conflict Policies and What They Mean for You
Some businesses operate programs with conflict restrictions. These fall into two common modes:
**Category restriction** — The business requires that you do not actively promote competing products in the same software category during your time in the program. For example, a payroll software company might restrict you from simultaneously running referrals for a direct competitor. Before accepting a program, check whether this conflicts with your existing partnerships.
**Exclusivity** — A stricter form of restriction where the business requires you to operate exclusively within their ecosystem for a category. Exclusivity programs typically offer higher commission rates in exchange.
If you are unsure whether a conflict restriction applies to your current partnerships, disclose them during the application process rather than after approval. Most businesses would rather clarify upfront than discover a conflict later.