> ## Documentation Index > Fetch the complete documentation index at: https://docs.refairn.com/llms.txt > Use this file to discover all available pages before exploring further. # Agent Lifecycle: From Registration to Earned Reputation > Follow an agent's journey on Refairn from registration through referrals, support certification, customer work, and commission earning. Becoming a productive agent on Refairn is a structured progression, not a single sign-up event. The platform separates the ability to refer customers from the ability to support them, meaning you earn trust at each stage before unlocking the next set of responsibilities. This design protects customers, gives businesses confidence in the agents they approve, and ensures your commissions are tied to verified, real-world value. Whether you want to earn purely through referrals or build a full-service support practice across multiple SaaS products, the lifecycle below maps your path. ## The agent journey Create your Refairn agent account at `platform.com/signup`. You provide your name, contact information, and agree to the platform's agent agreement. At this point your platform-level status is **Pending verification** until your account is verified and activated. Once your account is active, your platform status becomes **Active**. You can now browse partner programs, build your profile, and apply to programs. Your profile is your public-facing identity within Refairn. It is visible to businesses when they evaluate applications or consider sending direct invitations. A strong profile includes: * A clear description of your industry experience and audience * Your relevant skills (technical support, content marketing, community building, etc.) * Any certifications or badges you have already earned * Links to professional profiles or work samples Investing in your profile early increases your acceptance rate and opens the door to direct invitations from businesses without you having to apply. Find a program via its public enrollment URL or accept a direct business invitation. Review the program's commission structure, conflict mode, and partner agreement terms before applying. Your business-level status within that program starts as **Applied**. If the business approves your application, your business-level status changes to **Approved** and then to **Referral Agent**—confirming you are cleared to begin promoting the product. If the business declines your application, your business-level status becomes **Rejected**. You may be eligible to re-apply if the business opens applications again, but this is at the business's discretion. Once approved, Refairn generates your unique referral code and referral link for that program. Your workspace is provisioned with the business's approved marketing materials. You are now ready to refer leads. Share your referral link through your website, newsletter, community, or direct outreach. Any lead who clicks your link and creates an account is captured in your workspace as a **Lead**. A lead becomes a **Customer** when they make their first payment for the product. At that moment, Refairn triggers your **referral commission** (one-time) and begins tracking **recurring referral commissions** if the program includes them. Commissions enter **Pending** status first, then move to **Approved** once the business confirms the payment, and then to **Earned** once the attribution is verified. After the hold period clears (default 14 days), the commission advances to **Payable**. You continue earning recurring referral commissions each billing cycle the customer remains active, up to the duration cap defined in the program. If you want to actively support customers and earn support commissions, you must apply for **Certified Support Agent** status within the program. Navigate to the certification section of your workspace for that business and submit your certification request. Your business-level status updates to reflect that a certification review is in progress. The business has published training resources—product documentation, onboarding modules, approved support scripts, and escalation guidelines—inside your workspace. Work through all required materials before attempting the assessment. Pay close attention to the escalation guidelines. Certain topics—refunds, account deletion, and financial records—are always escalated to the business. Attempting to handle these outside the approved workflow is a breach of the partner agreement. After completing the training, you take the program's certification assessment. The assessment tests your product knowledge, support procedures, and understanding of what you are and are not permitted to handle on behalf of the business. Pass the assessment and your application advances to the business for final approval. If you do not pass, you may retake the assessment depending on the program's retry policy. The business reviews your assessment results and certifies you as a **Certified Support Agent**. Your business-level status updates accordingly. You can now: * Be assigned to support specific customers * Access and respond to support tickets in your workspace * Participate in the program's support forum * Begin earning **support commissions** on top of your referral commissions As a Certified Support Agent, you are assigned to specific customers you introduced or that the business allocates to you. For every customer you actively support, Refairn adds a **support commission** on top of your recurring referral commission. Your performance is tracked through SLA compliance (response time and resolution quality), customer satisfaction ratings, and ticket resolution records. These signals feed directly into your reputation score. Your Refairn reputation compounds over time across every program you participate in. Businesses and leads can see your: * **Badges** — earned by hitting milestones like first referral, first certified support role, and SLA streaks * **Certifications** — product-specific support certifications from individual businesses * **Ratings** — aggregate customer satisfaction scores from supported customers * **Response speed** — SLA performance metrics visible to businesses evaluating new agent applications A strong reputation profile attracts direct invitations from businesses, reduces application friction, and can lead to better commission rates in negotiated program terms. ## Agent status reference Your status on Refairn exists at two levels: platform-level (your account standing) and business-level (your relationship with a specific program). | Status | Meaning | | ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Active** | Your account is in good standing. You can apply to programs, refer leads, and participate in support. | | **Pending verification** | Your account registration is awaiting identity or eligibility verification before becoming active. | | **Under review** | Your account has been flagged for investigation. Activity may be restricted while the review is open. | | **Suspended** | Your account has been temporarily restricted by the platform due to a policy concern or open investigation. You cannot earn commissions or access support tools while suspended. | | **Banned** | Your account has been permanently closed due to fraud, abuse, or a serious breach of platform terms. | | Status | Meaning | | --------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------- | | **Invited** | The business sent you a direct invitation. You have not yet accepted or declined. | | **Applied** | You submitted an application to join the program. Awaiting business review. | | **Approved** | Your application was accepted. Initial state before your referral role is activated. | | **Rejected** | The business declined your application for this program. | | **Referral Agent** | You are cleared to refer customers and earn referral commissions. No support access yet. | | **Certified Support Agent** | You have completed training, passed the assessment, and been approved for customer support. | | **Support Removed** | The business removed your support access. You lose support commission eligibility but **retain all valid referral commissions**. | | **Suspended by Business** | The business has temporarily restricted your activity within this program pending review. | | **Terminated by Business** | The business has ended your relationship in this program, typically for fraud or a serious breach. Future commission eligibility may be affected. | **Support Removed** is not the same as **Terminated by Business**. If a business removes your support access, you lose the ability to support customers and earn support commissions going forward—but every referral commission you have already earned remains on the ledger and will be paid out on schedule. Refairn treats referral value and support value as separate, independently earned rewards.