# Refairn

## Docs

- [Earn Your Certified Support Agent Status on Refairn](https://docs.refairn.com/agents/certification.md): Complete product training, pass the assessment, and get approved by the business to become a Certified Support Agent and earn support commissions.
- [Track and Understand Your Refairn Commission Earnings](https://docs.refairn.com/agents/commissions-earnings.md): Understand how referral, recurring, and support commissions are calculated, when they become payable, and how to track your earnings in the dashboard.
- [How to Join a Business Partner Program and Get Approved](https://docs.refairn.com/agents/joining-programs.md): Apply to or accept an invitation for a Refairn partner program, review the partner agreement, and get approved to start promoting a SaaS product.
- [Build Your Refairn Agent Profile to Attract Programs](https://docs.refairn.com/agents/profile-setup.md): Complete your agent profile with skills, industries, languages, and experience to build credibility and qualify for partner program approvals.
- [Use Your Referral Link and Approved Marketing Materials](https://docs.refairn.com/agents/referral-tools.md): Access your unique referral link, track referred leads and customers, and use approved marketing materials to promote the products you represent.
- [Support Your Assigned Customers as a Certified Agent](https://docs.refairn.com/agents/support-customers.md): Manage support tickets for your assigned customers, handle escalations, and maintain the service quality that earns your support commissions.
- [Invite, Approve, and Manage Agents in Your Program](https://docs.refairn.com/businesses/agent-management.md): Learn how to recruit agents, review applications, set approval criteria, manage conflict policies, and take action on underperforming agents.
- [Configure Referral, Recurring, and Support Commissions](https://docs.refairn.com/businesses/commissions-payouts.md): Set up referral, recurring, and support commissions separately, understand the payout ledger, manage hold periods, and confirm agent payments.
- [Set Up a Partner Program for Your SaaS Product Now](https://docs.refairn.com/businesses/program-setup.md): Create a product-specific partner program on Refairn with custom commission rules, enrollment links, and agent eligibility requirements.
- [Monitor Agent Support Tickets, SLA, and Performance](https://docs.refairn.com/businesses/support-monitoring.md): Track agent support tickets, set SLA requirements, intervene in conversations, reassign customers, and maintain quality across your partner network.
- [Set Up Agent Training Modules and Certifications Today](https://docs.refairn.com/businesses/training-certification.md): Publish training content, set up certification assessments, and control which agents earn support eligibility through structured learning paths.
- [Agent Lifecycle: From Registration to Earned Reputation](https://docs.refairn.com/concepts/agent-lifecycle.md): Follow an agent's journey on Refairn from registration through referrals, support certification, customer work, and commission earning.
- [Commission Types: How Refairn Earnings Are Calculated](https://docs.refairn.com/concepts/commission-types.md): Learn how Refairn separates referral, recurring, and support commissions—and how each type is calculated, tracked, and paid out to agents.
- [Partner Programs: Structure, Rules, and Enrollment](https://docs.refairn.com/concepts/partner-programs.md): Understand how Refairn partner programs work, what they contain, how commission rules are set, and how businesses and agents interact through them.
- [Workspaces, Data Boundaries, and Isolation in Refairn](https://docs.refairn.com/concepts/workspaces.md): Understand how Refairn workspace isolation keeps each business's customer data, commissions, and resources separate—even for agents in multiple programs.
- [Your Assigned Refairn Support Partner: What to Expect](https://docs.refairn.com/customers/assigned-agent.md): Learn who your assigned support partner is, what they can help with, and how the independent partner model works on Refairn-powered products.
- [How to Escalate a Support Issue to the Product Company](https://docs.refairn.com/customers/escalation.md): Learn when and how to escalate a support ticket from your assigned agent to the product company for faster or more specialized help.
- [Submit and Track Support Requests in the Refairn Portal](https://docs.refairn.com/customers/support-portal.md): Learn how to open a support request, track your tickets, and get help from your assigned partner agent or the product company directly.
- [How Refairn Works: Recruit, Train, Track, Reward](https://docs.refairn.com/how-it-works.md): Learn the four-step partner program loop that Refairn uses to connect SaaS companies with independent agents and verified customers.
- [Integrate Your SaaS Backend with the Refairn REST API](https://docs.refairn.com/integrations/api-integration.md): Send customer signup and payment events from your SaaS backend to Refairn via REST API to enable automatic referral attribution and commission tracking.
- [Import Customers and Payment Records via CSV Upload](https://docs.refairn.com/integrations/csv-import.md): Manually upload customer and payment data into Refairn using a CSV file—the simplest way to get started without a technical integration.
- [Refairn Integration Options: Connect Your SaaS Product](https://docs.refairn.com/integrations/overview.md): Choose the right integration method to send customer and payment data to Refairn so referral attribution and commission calculation work automatically.
- [Connect Stripe, Paystack, or Other Payment Providers](https://docs.refairn.com/integrations/payment-providers.md): Route payment and subscription webhook events from Stripe, Paystack, Flutterwave, Paddle, or LemonSqueezy to Refairn for automatic commission triggering.
- [Refairn Webhook Events: Inbound Integration Reference](https://docs.refairn.com/integrations/webhook-events.md): Reference for all Refairn inbound events—customer lifecycle, payment, and subscription signals that drive attribution and commission calculation.
- [Refairn: Partner-Led Growth and Support for SaaS](https://docs.refairn.com/introduction.md): Refairn helps SaaS teams recruit, train, and reward independent agents for verified referrals and certified support—no MLM, no muddled commissions.
- [Get Started as a Refairn Agent: Join Programs and Earn](https://docs.refairn.com/quickstart-agent.md): Create your agent profile, join a partner program, get your referral link, and start earning commissions from verified customer referrals.
- [Launch Your First Partner Program on Refairn](https://docs.refairn.com/quickstart-business.md): Set up your Refairn business account, create a partner program, configure commissions, and invite your first agent in under 30 minutes.