The Three Commission Types
One-Time Referral Commission
A one-time commission is paid once, triggered by the customer’s first confirmed payment after signing up through your referral link. Example: A customer subscribes to a 20** at the point their first payment is confirmed. You do not receive further referral commissions on that customer’s subsequent payments under a one-time structure. This type rewards you for successfully introducing the customer. It is straightforward and often the fastest commission to receive.Recurring Referral Commission
A recurring commission is paid repeatedly over a defined period — typically tied to the customer’s subscription cycle — for as long as the customer remains active and the program terms continue. Example: A customer subscribes to a 10/month × 12 months = $120 total** over the life of that customer’s first year, assuming they stay subscribed throughout. If the customer cancels in month 4, your recurring commissions stop at that point. You keep the 80.Support Commission
A support commission is an additional monthly payment you earn while you are actively assigned as the certified support agent for a customer. It stacks on top of any referral commissions that customer already generates for you. Example: You are earning 5/month**, bringing your total monthly earnings from that customer to $15/month. Support commissions begin when the business assigns the customer to you and stop when you are removed from that customer’s support, the customer cancels, or your support access is suspended. Referral commissions are not affected by support changes.The Commission Lifecycle
Every commission passes through the same stages from creation to payout:1
Pending
A customer payment is confirmed and a commission is created. It enters Pending status immediately. You can see it in your dashboard, but it is not yet payable. The 14-day hold period begins at this point.
2
Hold Period (14 Days)
The hold period protects against situations where a customer payment is reversed, refunded, or charged back shortly after signup. Most refund windows on SaaS subscriptions fall within this period. Your commission stays in Pending throughout.The hold period is 14 days by default, though individual programs may set a different duration. Check your program’s commission terms for the exact window.
3
Payable
After the hold period passes without a reversal, the commission moves to Payable status. This means the funds are confirmed and queued for the next payout cycle. You can see the total payable amount in your dashboard under [Business Name] → Commissions → Payable.
4
Paid
The business confirms the payment and releases it to your payout method. The commission moves to Paid status and a record is added to your payment history. You receive a notification when a payout is sent.
Commission Status Reference
Every commission in your dashboard carries a status label. Understanding each status helps you quickly identify what is happening with a specific payment and whether any action is needed on your part.
If you see a commission in Held or Disputed status and do not know why, contact the business through your program workspace to request clarification.
Your Commission Dashboard
Navigate to [Business Name] → Commissions to see a full breakdown of your earnings for that program. The dashboard is divided into columns:
You can also see aggregate totals at the top of your agent dashboard across all programs:
- Total leads — All prospects who clicked your referral link and signed up.
- Total customers — All leads who made a confirmed payment.
- Active customers — Customers with a current active subscription.
- Pending commission — Total commission across all programs currently in the hold period.
- Payable commission — Total commission across all programs cleared and queued for payout.
- Paid commission — Cumulative lifetime earnings paid out.
Referral commissions are never cancelled simply because your support access was removed. The two commission types are tracked independently. If a business removes your support access for any reason — SLA issues, a program restructure, or a conduct review — any referral commissions you have already earned or are accruing from customers you originally referred continue through the normal lifecycle uninterrupted.
Common Scenarios and Their Effect on Your Commissions
Your Support Access Is Removed
You referred a customer who pays 10/month in recurring referral commission plus $5/month in support commission. The business removes your support access.- Support commission: Stops immediately.
- Recurring referral commission: Continues at $10/month for the remainder of the term.
- Any commissions already in Pending or Payable: Not cancelled. They continue through the normal payout cycle.
A Customer Cancels Their Subscription
You were earning $10/month in recurring referral commissions from a customer who cancels in month 6 of a 12-month term.- Future recurring commissions (months 7–12): Stop. The subscription has ended.
- Commissions already earned (months 1–6): Kept. These are already in your commission ledger, either paid or progressing through the hold period.
- One-time referral commission (if applicable): Already paid. Not affected.