Why workspace isolation matters
Partner programs involve sensitive data on all sides: customers’ usage and payment records for the business, commission earnings and referral attribution for agents, and support tickets containing private customer information. Without hard data boundaries, agents could inadvertently—or deliberately—see information that belongs to another business’s program, and businesses could observe each other’s partner rosters. Refairn’s workspace model prevents both.For agents
You work freely across multiple programs without your activity in one program being visible to any other business you work with. Each workspace is a clean, scoped environment.
For businesses
Your customer data, partner roster, commission records, and internal resources are never visible to other businesses on the platform, regardless of whether you share agents.
What each workspace contains
A workspace for a given business-agent relationship includes the following, all scoped exclusively to that business:| Resource | Description |
|---|---|
| Leads | Prospects captured through your referral link for this business’s program |
| Customers | Converted paying users attributed to you within this program |
| Commissions | All referral, recurring, and support commission records for this program |
| Training resources | Product documentation, onboarding modules, and certification materials published by this business |
| Support tickets | Tickets assigned to you for customers you support within this program |
| Program forum | A communication space shared between you and other agents approved by this business |
| Marketing materials | Approved promotional assets you are licensed to use for this business’s product |
What you can see within a workspace
As an agent, your workspace view is deliberately scoped. You can see exactly what you need to do your job—and nothing beyond that.What agents CAN see
What agents CAN see
- Your own leads and their current status (visiting, registered, converted)
- Customers attributed to you, including their subscription status and tenure
- Your own commission records across all statuses (Pending through Paid)
- Support tickets assigned to you, including customer messages and your response history
- Training resources and certification progress for this program
- Marketing materials approved for your use
- Your own performance metrics (SLA compliance, ratings, response speed)
- The program forum threads you participate in
What agents CANNOT see
What agents CANNOT see
- The business’s full customer list, including customers not attributed to you
- Other agents’ leads, customers, commission records, or support tickets
- Internal business notes, annotations, or risk flags attached to customer records
- Other agents’ performance data or reputation details
- Commission rates or program terms negotiated with other agents
- Sensitive financial records of the business or its customers (see note below)
Sensitive financial data is never accessible to agents. Bank statements, tax documents, full financial reports, and detailed payment history beyond what is needed to verify your own commission attribution are excluded from all agent views. These records are reserved exclusively for the business and, where applicable, the platform’s compliance functions. If a customer asks you about billing, refunds, or payment details, escalate to the business rather than attempting to access or relay financial records yourself.
Agents in multiple programs
Joining multiple programs is a core part of how agents build a sustainable income on Refairn. The workspace model makes multi-program participation safe and clean.Each program is a separate workspace
When you are approved into a program, a new workspace is provisioned for that business. It has no connection to any other workspace you hold.
Leads and customers are not shared
A customer you referred for Business A does not appear in your workspace for Business B, even if that customer subscribes to both products. Attribution and commission records are always program-specific.
Commissions are tracked independently
Your earnings dashboard shows commissions per workspace. You can view totals across programs, but the underlying records are always anchored to the program that generated them.
Conflict modes and workspace visibility
When a business sets their program’s conflict mode to Disclosed Partner, your list of active program relationships becomes visible to that business—not the data within those workspaces, just the fact that the relationships exist. This is the recommended default because it lets businesses make informed trust decisions without compromising workspace data isolation.| Conflict Mode | What the business can see | What remains private |
|---|---|---|
| Open Partner | Nothing about your other programs | All workspace data in all programs |
| Disclosed Partner | Which other programs you are currently active in | All workspace data in all programs |
| Category-Restricted | Which other programs you are active in | All workspace data in all programs |
| Exclusive | Which other programs you are active in (must be zero competitors) | All workspace data in all programs |
Regardless of conflict mode, no business can read another business’s workspace data. Disclosed Partner mode reveals program relationships, not customers, commissions, tickets, or leads from those programs.