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As a Refairn agent, you represent SaaS products with approved materials, refer verified customers, and earn commissions tied to real outcomes — not clicks, sign-ups, or recruiting other agents. This guide walks you through creating your account, joining your first partner program, and making your first referral. The whole setup takes about 15 minutes; the quality of your profile determines how quickly businesses approve your applications.
1

Create your agent account

Go to refairn.com/signup and select Agent when prompted to choose your account type. Enter your name, email, and a password, then confirm your email address.You land in your agent dashboard. This is your personal workspace — it shows every program you have joined and, once you are active, your referral activity, commission ledger, and support assignments. Each business program you join appears as a separate, isolated section inside this dashboard.
2

Complete your profile

Before you apply to any program, complete your agent profile. Businesses review this when deciding whether to approve your application — a thin profile leads to slow approvals or rejections.Fill in:
  • Bio — a concise paragraph describing your background, the audiences you reach, and why you are a credible advocate for B2B SaaS products.
  • Skills — select relevant tags (e.g., content marketing, community management, technical sales, customer success).
  • Industries — the verticals where you have relationships or an audience (e.g., fintech, developer tools, e-commerce, healthcare).
  • Languages — all languages you can use to refer customers and provide support.
  • Payout method — add your preferred payment details so commissions can be disbursed when they become payable. Automated payouts via Paystack and Stripe are coming in a future release; during the current beta, businesses confirm payouts manually.
A complete profile with a specific bio and accurate skills signals to businesses that you understand the work and are ready to start.
3

Join a partner program

You can join a partner program in two ways:
  • Enrollment link — if a business shared a program enrollment link with you (via email, LinkedIn, Slack, or a community post), open the link while signed in to your agent account. Review the program terms — commission rates, attribution window, support mode status — then submit your application.
  • Direct invitation — if a business sent you an email invitation through Refairn, follow the link in that email. It takes you directly to the program application with your account pre-filled.
After you submit, the business reviews your profile and approves or declines your application. You receive a notification either way. Once approved, the program appears in your dashboard and you gain access to the program’s resources and your referral link.
Each business program is completely isolated in your dashboard. The leads, customers, commissions, resources, training materials, and support tickets for one business are never visible alongside those of another. If you join five programs, you navigate between five separate workspaces — nothing crosses over.
4

Access your referral link and marketing materials

Inside the program workspace, go to Referral tools. You find:
  • Your unique referral link — this is the URL you share with prospects. It encodes your agent ID and the program ID so every click and conversion is attributed to you automatically.
  • Marketing materials — product overview decks, approved messaging guides, objection-handling scripts, and any other resources the business has published. Use only these approved materials when promoting the product; using unapproved claims can result in commission disputes or removal from the program.
  • Approved claims — a list of statements you are permitted to make about the product. This protects both you and the business.
Download or bookmark the materials you need. The business can update resources at any time — check the program workspace periodically for new versions.
5

Refer customers

Share your unique referral link with prospects who would benefit from the product. You can share it in blog posts, newsletters, social content, direct messages, webinars, or any other channel — as long as your promotion complies with the approved messaging guide.When a prospect clicks your link, Refairn starts the attribution clock. The default attribution window is 90 days: if the prospect becomes a paying customer within 90 days of that first click, the referral is credited to you. If they click your link again later, the window resets from the most recent click.Once a referred customer makes a verified payment, a commission record appears in your ledger. It enters a 14-day hold period while the business confirms the payment is legitimate. After the hold clears, the commission moves to payable status and is disbursed at the next payout cycle.
You earn commissions only from verified customer payments. Clicks, sign-ups, free trials, and leads that do not convert to paid customers do not generate commissions. You also do not earn anything for recruiting other agents into Refairn or into a program — there are no recruitment bonuses, referral tiers, or downline payouts of any kind.
6

Complete training and certification to unlock support roles

If the business has enabled support mode for its program, you can earn an additional support commission — but only after you pass the program’s certification. Go to Training inside the program workspace and work through the available modules.Certification typically covers product knowledge, approved support workflows, escalation rules (topics like refunds, account deletion, and financial records are always escalated to the business — never handled by agents), and the SLA standards the business expects.When you pass the certification, your agent badge updates and you become eligible for support assignments. Your response speed, resolution quality, and SLA adherence are tracked and contribute to your overall reputation score — which is visible to businesses considering your application for future programs.
Support commissions and referral commissions are always tracked separately. Earning a support commission does not affect your referral commissions, and losing support access does not cancel referral earnings you have already accumulated. The two ledger lines are independent.

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Next steps

Referral Tools

Learn how to use your referral link, track attribution, read your commission ledger, and understand payout timing.

Certification

Explore how certifications work, what support access they unlock, and how your reputation score is calculated.